Support Center

To complete identity verification, provide a valid government-issued photo ID (passport, driver's license, or national ID card) along with a proof of address document (utility bill or bank statement from the last 90 days).

Select 'Forgot Password' from the login screen, input your registered email address, and check your inbox for reset instructions. Look in spam if the email doesn't arrive within a few minutes.

Yes, get in touch with our support team along with your account details and identity verification to request updates to your registered email or phone number.

Restrictions may occur due to pending verification, unusual activity patterns, or potential terms violations. Reach out to support with your username for clarification and resolution.

Card and e-wallet deposits typically process instantly. Bank transfers can take anywhere from a few minutes to several hours depending on your financial institution.

Standard minimum withdrawal is $20. Maximum limits vary based on your verification status and account standing. Verified accounts enjoy higher withdrawal limits.

Withdrawal requests are reviewed within 24 hours. After approval, funds typically arrive within minutes for e-wallets or 1-3 business days for bank transfers.

Declines usually happen due to incomplete identity verification, unmet bonus wagering conditions, or incorrect banking details. Double-check your account status and information.

Minimum stake is $1 per bet. Maximum stakes depend on the specific market and event type. Popular matches generally allow higher maximum stakes.

Yes, cash out functionality is offered on many markets. When available, a 'Cash Out' option appears on your active bet. The cash out value fluctuates based on live odds.

Events rescheduled within 48 hours keep all bets active. If postponed longer or cancelled entirely, affected bets are voided and stakes returned to your account.

Odds reflect the likelihood of outcomes and determine potential payouts. Lower odds suggest higher probability but smaller returns, while higher odds offer bigger payouts for less likely results.

Bonus funds generally require 5x turnover through accumulator bets containing at least 3 selections with individual odds of 1.40 or higher. Always review specific bonus terms for exact conditions.

Bonus funds cannot be withdrawn until wagering requirements are satisfied. Only profits remaining after meeting the turnover conditions become withdrawable.

Input your promo code during the registration process or locate the 'Promo Code' field within your account settings. Some promotions activate automatically while others require manual code entry.

Verify that you've met all eligibility criteria: minimum deposit threshold, correct promo code (if applicable), and that it's your qualifying deposit. Contact support if everything appears correct.

The official Betpop application available through our website is completely safe. Always download directly from betpop.lv to ensure you're getting the authentic, secure version.

Our lite mobile site is optimized for slower connections and older devices. It consumes less data and loads faster while maintaining core functionality.

Absolutely. Your single Betpop account functions identically on desktop, mobile web, lite version, and the Android application. Everything syncs automatically.

Start by clearing the app cache, ensure you have the latest version installed, verify your internet connection, or try reinstalling. The mobile website is always available as an alternative.

We employ industry-standard SSL encryption, maintain secure server infrastructure, and follow strict data handling protocols. Your data remains confidential and is never sold to third parties.

Betpop provides deposit limits, loss limits, session duration alerts, temporary breaks, and self-exclusion options. These features are accessible through your account settings.

Contact our support team to request a self-exclusion period, whether temporary or permanent. You can also configure personal limits directly in your account preferences.

Players must be 18 years or older to create an account and place wagers. Age verification is mandatory during the identity verification process. Underage gambling is strictly prohibited.